Return Policy

1. Our Commitment

We want you to be satisfied with your purchase of Dermavexil. If for any reason you are not completely satisfied with your order, please read the information below to understand your options.

2. Return Window

You may return an unopened product in its original, sealed condition within 30 calendar days of the date of delivery. After this period, returns will only be accepted in accordance with your statutory rights under New Zealand law.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The product must be unopened and in its original, undamaged packaging.
• The return must be initiated within 30 days of delivery.
• Proof of purchase (order confirmation or receipt) must be provided.
• Products that have been opened, used, or damaged after delivery are not eligible for a change-of-mind return.

4. Faulty or Incorrect Products

If you receive a product that is faulty, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery. In such cases, you are entitled to a replacement or full refund in accordance with the Consumer Guarantees Act 1993, regardless of whether the product has been opened.

5. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us at askinf-team@sluzarinchrexxon.world with your order number, the reason for the return, and (where relevant) photographic evidence of any damage or fault.
• We will respond within 3 business days with return instructions and, if applicable, a return authorisation number.
• Pack the product securely in its original packaging and ship it to the address provided.
• We recommend using a tracked shipping service. We are not responsible for items lost or damaged during return transit.

6. Return Shipping Costs

For change-of-mind returns, the cost of return postage is your responsibility. If the return is due to a fault or error on our part, we will arrange or reimburse return shipping.

7. Refund Processing

Once we receive and inspect the returned product, we will notify you of the outcome within 5 business days. Approved refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

8. Non-Returnable Items

We are unable to accept returns of:

• Opened or used products (except where faulty).
• Products returned after 30 days without a statutory basis.
• Products damaged by misuse, improper storage, or external causes not attributable to us.

9. Your Statutory Rights

Nothing in this Return Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a statutory guarantee, you are entitled to have it repaired, replaced, or refunded regardless of this policy.

10. Contact Us